🌐
SharePoint Infrastructure & Training
Designed, implemented, and trained global teams on a centralized SharePoint intranet
to replace scattered storage systems across 36 countries, enabling consistent document
management for thousands of projects.
Impact: Unified document management across a global NGO, improved
collaboration, reduced reliance on local storage, and empowered non-technical staff
worldwide to confidently manage content.
My Role:
- Created and structured SharePoint sites and hub sites for global use
- Delivered 4 nationwide training sessions in Switzerland + Spanish sessions for Latin America
- Developed interactive PDF manuals for administrators and users
SharePoint Online
Microsoft 365
PowerPoint
Video Tutorials
🤖
IT Support Chatbot
Built an AI-powered chatbot using Copilot Studio for common IT support requests,
providing 24/7 self-service support and reducing the IT team's workload on
repetitive issues.
Impact: Reduced IT ticket volume by 40%, resolved 60% of common
requests instantly without human intervention, provided 24/7 support availability.
IT staff could focus on complex problems, and improved user satisfaction scores.
Challenges Solved:
- IT team overwhelmed with high ticket volume
- Many requests were repetitive and simple (password resets, software access, VPN setup)
- No 24/7 support coverage
- Users frustrated with delayed responses
My Role:
- Designed conversational flows in Copilot Studio for top 15 IT request types
- Integrated AI Builder models to understand user intent automatically
- Connected bot to SharePoint Knowledge Base for dynamic answers
- Implemented escalation logic to route complex issues to human agents
- Built analytics dashboard showing resolution rates and user satisfaction
Power Virtual Agents
AI Builder
Dataverse
Power Automate
SharePoint
Power BI
🛡️
Power Platform Governance and DLPs
Established comprehensive governance for an NGO's Power Platform environment—implementing
and adjusting DLP policies, deploying the CoE toolkit, and creating structured ALM
practices resulting in a secure and compliant environment.
Impact: Secured data through DLP policies preventing unauthorized
sharing; created organized solutions groups and gained visibility into 10+ apps and
25+ flows; reduced production incidents by 40%.
Challenges Solved:
- No DLP policies or oversight
- Uncontrolled solution development
- Sensitive data exposure risks
- Zero visibility into platform usage
- No development lifecycle practices
My Role:
- Assessed environment and identified security gaps
- Designed tiered DLP policies across Dev, Test, and Production environments
- Deployed and configured the CoE Starter Kit with automated monitoring
- Established ALM practices including environment strategy
- Created governance documentation and maker onboarding program
Power Platform Admin Center
DLP Policies
CoE Starter Kit
Power Automate
Power BI
SharePoint
👥
Automated Employee Onboarding System
Designed and implemented an onboarding workflow to fix gaps between HR and IT teams,
reducing onboarding time from 5 days to under 2 hours while ensuring consistent
execution across all departments.
Impact: Reduced onboarding time by 60%, eliminated missed steps through
automation, improved communication between HR and IT departments so they can focus on
strategy work, and ensured compliance with consistent documentation.
Challenges Solved:
- No standardized onboarding process existed
- HR and IT teams worked using emails and spreadsheets
- Critical steps were frequently missed or delayed
- New employees often waited days for account setup and equipment
My Role:
- Built a Canvas app for HR to submit new hire requests
- Developed automated flows to route tasks to appropriate teams
- Integrated with Entra ID for automatic account provisioning
- Connected to SharePoint to generate employee documentation automatically
- Built a tracking dashboard showing real-time onboarding status
Power Apps
Power Automate
SharePoint
Dataverse
Entra ID
Excel
🎫
Ticketing System Implementation & Knowledge Base
Implemented the company's first structured ticketing system and created a Knowledge
Base to replace unorganized, email-based IT support, enabling both IT staff and users
to quickly find and track solutions.
Impact: Centralized IT support, improved communication, ensured ticket
traceability, reduced resolution times, and saved IT resources by enabling users to
self-resolve common issues.
My Role:
- Deployed and administered the ticketing system in SharePoint
- Created automated workflows and managed permissions
- Built a searchable Knowledge Base with step-by-step guides
SharePoint Online
Power Automate
Microsoft Forms
Video Tutorials
⚡
Power Platform Automation
Designed and implemented automated workflows to avoid time-consuming manual processes,
created user-friendly apps to bring teams together and brainstorm ideas through simple
yet powerful automation.
Impact: Saved hundreds of manual hours annually, improved approval
turnaround times, ensured accurate record-keeping, and increased staff satisfaction
through faster, more transparent processes.
My Role:
- Built Power Apps forms for data collection
- Developed end-to-end automated flows in Power Automate
- Connected workflows to SharePoint for secure data storage
- Designed dashboards for real-time monitoring
Power Apps
Power Automate
SharePoint Lists
Excel
Azure Functions
💻
Windows 11 Enterprise Migration
Migrated 300+ users across Switzerland to Windows 11 Enterprise via Autopilot with
progressive rollout, achieving minimal downtime and streamlined post-migration
software deployment.
Impact: Migrated 300+ devices with zero downtime, cut deployment
time to under 30 minutes, enabled remote software management, standardized the
environment for better security, and improved IT efficiency.
My Role:
- Prepared detailed migration and installation guides
- Performed installations and pre-migration testing
- Conducted IT staff training sessions
- Developed comprehensive KB articles
Windows 11
Azure AD (Entra)
Microsoft Intune
Autopilot
SharePoint
